Subject: Re: Tech Support Candidate - Utkarsh Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jul 2022 07:43:53 -0700 (MST)

very average comm ,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, July 25, 2022 3:16:35 PM 
Subject: Fw: Tech Support Candidate - Utkarsh Sharma 

interview 

From: Utkarsh Sharma <[email-masked]> 
Sent: Saturday, July 23, 2022 11:22 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Utkarsh Sharma 

	

	
			Tech Support Test 
		
	Name 	Utkarsh Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8168389650 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Karnal Haryana 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 		Developer Intern 		23000 
Previous Employer 1 		Assistant Merchant 	28-02-22 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	My first would be to check the error code which is displaying on screen , by doing this I can deduce whether problem is from my end or web site which I am trying to access is down for some reason, if that is the case I will try to reach out to website administrator . And if the problem is from my end I will first check my net connection , there might be some problem with my LAN cable or some how my WIFI may not be connected and still if I am offline will connect my internet service provider . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Power on the Bluetooth spiker, and make sure it is in paring mode. 
2.Go to Bluetooth settings on setting app of the mobile phone. 
3.Turn on the Bluetooth.(for already paired devise just select the devise from the list below and click on connect) 
4.(For new devise) Click on show nearby devise and choose your speaker from your the list and click on pair/connect . 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good communication skills and major part of my job for last year and half is to communicate with foreign and domestic clints . 
I have a B-tech degree and I fully understand the working of all the tech product around . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5