Subject: Tech Support Candidate - LUCKY KUMAR
From: LUCKY KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 07:08:51 -0400

Tech Support
Test

Name

LUCKY
KUMAR

E-mail

[email-masked]

Phone Number

(91) 7607717295

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

allahabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.First
we will check all the basic requirments that they are working properly or
not.

2.If they work properly but you get also error during open the url then move to
next step.

3.Then we can refresh the page and once gain try to open it.

4.And also we disconnected the network provider and again connected and try to
open it.

5. In the last option we try to open this url in other browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all on the bluetooth Speaker and turn on the
bluetooth in your cellphone.

2. Then go to the blutooth settings and searching the nearby devices and if you
see bluetooth speaker name pairing your cellphone to the bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I think
if you have satisfied the customer then you have to do this job and in the
technical support job you have not to loose your calmness during your work
because sometimes there are very easy things you have to miss that.

On a
scale of 1 - 5 please rate your fluency in spoken English

3