Subject: Fw: Tech Support Candidate - Dipankar Adhikari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:58:12 +0000

interview
________________________________
From: Dipankar Adhikari <[email-masked]>
Sent: Sunday, July 10, 2022 10:32 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dipankar Adhikari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dipankar Adhikari
E-mail  [email-masked]
Phone Number    (91) 8920901233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Analyst         March   33,000
Previous Employer 1     Barclays        Finance advisor         November        35000
Previous Employer 2     Hcl     Junior engineer         March   15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check internet connection
Try to open the website on other browsers
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open blutooth in phone
Search and select the buletooth
Connect
What according to you makes you a good candidate for customer service or technical support job? Good probing and great experience
On a scale of 1 - 5 please rate your fluency in spoken English  5