Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 06:57:00 -0400

Tech Support
Test

Name

Prashant
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7017991406

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Sector 49 Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ebixcash pvt Ltd Noida

Desktop support engineer

2
month ago

17200

Previous Employer 1

Semi conductor Laboratory
Mohali Chandigarh

Networking technician

2 years ago

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We are trying  first cheq can you connect  the
internet and after  cheq another  website  run and after that cheq for
browser  proxy setting cheq

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Bluetooth
on mobile phone and speaker   and  searching  for device  name and model
number and pair this device.

What according to you makes you a
good candidate for customer service or technical support job?

As per performance  and cheq

On a scale of 1 - 5
please rate your fluency in spoken English

2