Subject: Fw: Tech Support Candidate - Sandeep Shukla
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:49:18 +0000

no
________________________________
From: Sandeep Shukla <[email-masked]>
Sent: Sunday, July 10, 2022 6:13 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sandeep Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sandeep Shukla
E-mail  [email-masked]
Phone Number    (+91) 7905896925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Varanasi, Uttar pradesh-221005
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        INFOSYS BPM     Technical support executive     29      21.5k
Previous Employer 1     N/A     N/A     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restart application, if this doesn't work then try to reboot your desktop/laptop.

2. Make sure of strong internet connectivity.

3. Clear cache memory of your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Setting >> Bluetooth >> Turn on/ Enable for both mobile and speaker.

2. Search for speaker name in your mobile phone bluetooth application.

3. Enable connect option to the correct speaker name.
What according to you makes you a good candidate for customer service or technical support job? 1. Interactive

2. Comfortable to customers/ clients accent In Hindi or English be it international or domestic.

3. Having correct knowledge base is essential to trouble the error faced providing efficiency in both time and productivity.
On a scale of 1 - 5 please rate your fluency in spoken English  4