Subject: Fw: Tech Support Candidate - Utkarsh Ahlawat Utkarsh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:48:45 +0000

interview
________________________________
From: Utkarsh Ahlawat Utkarsh <[email-masked]>
Sent: Saturday, July 9, 2022 6:30 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Utkarsh Ahlawat Utkarsh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Utkarsh Ahlawat Utkarsh
E-mail  [email-masked]
Phone Number    (91) 9808743806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact Technical associate     Not resign      33900
Previous Employer 1     CMS it services Desktop support         05 oct 2021     18000
Previous Employer 2     Dnata   Technical support       29dec 2020      17000
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I want to open the site and getting error I first check internet is connected or not if yes check IP is pinging or not if internet is working have to check whether the site need any VPN network to connect or not if not them try to remove history from browser and try it again if not change the browser or reset the browser setting then check again if not then check google ip by getting 8.8.8.8.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth of mobile the search for device when it will show the speaker name then click on that and the speaker has then connected to mobile.
What according to you makes you a good candidate for customer service or technical support job? I am able to handle the situation in any environment and have experience of 3 years in technical field so easily handle issue like system issue application issue outlook issue etc etc server issue .
On a scale of 1 - 5 please rate your fluency in spoken English  5