Subject: Fw: Tech Support Candidate - Deepak Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:48:12 +0000

interview
________________________________
From: Deepak Kumar <[email-masked]>
Sent: Saturday, July 9, 2022 2:51 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepak Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepak Kumar
E-mail  [email-masked]
Phone Number    (110091) 9873919148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur Vihar 1 Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Stratosphere IT Services Pvt Ltd        System Engineer 29/07/2022      30K
Previous Employer 1     Easy Policy Insurance Web Aggregators Pvt Ltd   System Engineer 19.11.2021      23K
Previous Employer 2     E-Solution IT Services Pvt Ltd  Desktop Support Engineer        29/05/2019      15K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Resolution:
Step 1: I will check the internet connection to see whether it is working or not.

Step 2: I will check the website (www.ndtv.com) URL on the firewall to ensure it's allowed.

Step 3: I will check the website's URL on other computers to ensure it is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Connect the Bluetooth speaker to the power switch and get it on.

Step 2: Switch on the Bluetooth on your mobile phone.

Step 3: Go to the Bluetooth available list on your mobile device and select your Bluetooth speaker name, then connect your Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? 1. I have good technical skills.

2. My communication skills are good.
On a scale of 1 - 5 please rate your fluency in spoken English  4