Subject: Fw: Tech Support Candidate - Rahul Dangwal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:47:41 +0000

no
________________________________
From: Rahul Dangwal <[email-masked]>
Sent: Saturday, July 9, 2022 2:16 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Dangwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Dangwal
E-mail  [email-masked]
Phone Number    (+91) 7011774745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      jharoda majraa
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Speakers & Audio
Electrical Equipments
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SAEL ltd        Engineer        NA      25000
Previous Employer 1     Adani Green Energy LTD  Supervisor      NA      NA
Previous Employer 2     Js Solar Tech   Service Engineer        NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will restart my internet connection. And ensure that my computer is getting proper internet or not. And then if still i am getting problem . Then we disable firewall and antivirus. And another option is to clear browser cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. We have to open our bluetooth option.
2. Then we have to tap on pair device.
And if we are not getting our device. Then we have to refresh the list .
3. And after finding device we have to tap on our device.
What according to you makes you a good candidate for customer service or technical support job? 1. We have our self control . Because we have to deal with different kind of consumer.
2. And we always ready to help .
3. And we have patience so that we are able to tackle our customer effectively.
4. And we also have a good Knowledge of our products .
5. And our communication skill are also good.
On a scale of 1 - 5 please rate your fluency in spoken English  4