Subject: Fw: Tech Support Candidate - Shrikant Shinde
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:46:35 +0000

no
________________________________
From: Shrikant Shinde <[email-masked]>
Sent: Saturday, July 9, 2022 1:44 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shrikant Shinde

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shrikant Shinde
E-mail  [email-masked]
Phone Number    (410507) 7776968929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting on basic software
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mahindra integrated business solutions PVT LTD  Team leader     16/06/2022      17500
Previous Employer 1     Mahindra integrated business solutions PVT LTD  Desktop support Engineer DL2    01/12/2021      14200
Previous Employer 2     Progressive info.       Desktop support Engineer DL1    15/06/2021      11500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I will check if the user has access to that website.  And if there is no access, I will give the user access to that website.

2. Then I will check their proxy settings.

3. Then I'll check if they have a browser update.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First of all I will turn on blutooth and search for device.

2. will connect by pairing the device.
What according to you makes you a good candidate for customer service or technical support job? 1. Quick response.

2. Trying to solve the user's issue as soon as possible.

3. The user will not have to face the issue again.
On a scale of 1 - 5 please rate your fluency in spoken English  4