Subject: Fw: Tech Support Candidate - akshay chahar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:45:39 +0000

interview
________________________________
From: akshay chahar <[email-masked]>
Sent: Saturday, July 9, 2022 12:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - akshay chahar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    akshay chahar
E-mail  [email-masked]
Phone Number    (+91) 9971604854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
internet troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        wipro   senior associate        20th july       28760
Previous Employer 1     na      na      na      na
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, i would try to open the website in some other browser to check whether the issue is with the website or the browser. If website gets open in other browser then i will clear the cache and cookies of particular browser in which i was not able to open the website. also, i will check the proxy settings and deselect proxy, if enabled.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      turn on bluetooth on speaker and mobile both.
search for new bluetooth devices nearby
select the desired bluetooth device(speaker)
click on pair
What according to you makes you a good candidate for customer service or technical support job? i focus on customer satisfaction and happiness by resolving their concerns. i have been working on L2 desk and efficiently resolving the escalations.
a customer tells alot about their problems. i have always focused on finding out the root cause and resolving the issue became very easy
On a scale of 1 - 5 please rate your fluency in spoken English  4