Subject: Fw: Tech Support Candidate - PRABHAT PRABHAKAR
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:43:54 +0000

no
________________________________
From: PRABHAT PRABHAKAR <[email-masked]>
Sent: Friday, July 8, 2022 7:55 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - PRABHAT PRABHAKAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    PRABHAT PRABHAKAR
E-mail  [email-masked]
Phone Number    (91) 9852420712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ticket Monitoring, Basics of AWS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        902796  Sr. Service Desk Executive      28 Aug  22000
Previous Employer 1     NA      Desktop Support Engineer        NA      16000
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  It can be a server or user system problem.

First, we determine whether an internet connection is available.
Second, ask the user if they have access to that site or not.
Third. Verify the proxy settings
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Initially, using Bluetooth on a mobile device and a Bluetooth speaker
Then, on a mobile device, select "pair new device."
Select the speaker name from the third prompt.
Fourth, choose the "pair" option.
Both gadgets are currently linked.
What according to you makes you a good candidate for customer service or technical support job? Condidate must come before his Shift at least 10 min.
good listening and communication skills
Good sense of humor.
Multi-tasking
On a scale of 1 - 5 please rate your fluency in spoken English  3