Subject: Fw: Tech Support Candidate - Priyanka Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:43:45 +0000

no
________________________________
From: Priyanka Singh <[email-masked]>
Sent: Friday, July 8, 2022 7:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Priyanka Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Priyanka Singh
E-mail  [email-masked]
Phone Number    (+91) 7869621088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 61
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jconnect Infotech Ltd.  IT Recruiter    NA      31000
Previous Employer 1     E-Solutions     IT Recruiter    6th may 2022    21000
Previous Employer 2     Infinitysts     IT Recruiter    14th jan 2022   20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly make sure that internet connection work. If internet connection work properly then I will restart my  device. Then After make sure search results load properly. If searching doesn't work, then there's reason to believe that my device is  not connected to the Internet. Fix the connection issue before proceeding.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      firstly turn on the Bluetooth speaker, then after turn on the Bluetooth of the mobile. Go to the setting of mobile's Bluetooth and then  start searching the name of Bluetooth speaker and the press on the name of Bluetooth speaker. Finally Bluetooth speaker will connected.
What according to you makes you a good candidate for customer service or technical support job? As I have 1 year of experience in IT Helpdesk and  I have done training on Networking as well as on CCNA..i also have 10 month of Experience in IT Recruiter
On a scale of 1 - 5 please rate your fluency in spoken English  3