Subject: Fw: Tech Support Candidate - Samresh Prasad
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:43:16 +0000

no
________________________________
From: Samresh Prasad <[email-masked]>
Sent: Friday, July 8, 2022 5:36 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Samresh Prasad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Samresh Prasad
E-mail  [email-masked]
Phone Number    (91) 8882574359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Airtel  Noc engineer    60      20000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Dear team,
First of all checking the link status with 1500 mtu. Also try to ping gateway IP.

Thanks
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Settings
Connecting & sharing
Bluetooth
What according to you makes you a good candidate for customer service or technical support job? Yes, i know how to resolve the customer issue . First of coordinating with customer and listen query.
On a scale of 1 - 5 please rate your fluency in spoken English  3