Subject: Fw: Tech Support Candidate - Nausee Bano
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:43:06 +0000

no
________________________________
From: Nausee Bano <[email-masked]>
Sent: Friday, July 8, 2022 4:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nausee Bano

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nausee Bano
E-mail  [email-masked]
Phone Number    (91) 8535906303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Okhla Shaheen bagh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Senior Analyst  NA      25k
Previous Employer 1     Wipro   Senior Associate        7sep    14k
Previous Employer 2     Vodafone        Associate       May     11k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st step I will check user other browser working or not then I will check the internet connection. If internet proper connect then and other browsers like Chrome working edge not working I will reset the network then again if not working I will restart the PC then issue will be resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Simply on speaker Bluetooth and then on mobile phone search the speaker name then connect.
What according to you makes you a good candidate for customer service or technical support job? Customer service is a more important part of any business because if you provide good service then business automatically increase. We need be patience with the customer if any irrate customer is there need rapobuild with customer. I got award from the HP for good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  5