Subject: Fw: Tech Support Candidate - Rajesh Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:42:56 +0000

no
________________________________
From: Rajesh Kumar <[email-masked]>
Sent: Friday, July 8, 2022 4:16 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rajesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rajesh Kumar
E-mail  [email-masked]
Phone Number    (+91) 8278602774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Microland       Service desk analyst            20000
Previous Employer 1     Proprintech IT Solutions        Sr. Deaktop engineer    15 Dec 2021     15000
Previous Employer 2     Aforeserve      Network Engineer                8000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will ask What is the error.

Will check colleagues haven't any internet issue.

Will check the link proper or not.

If VPN required will ask collegue to connect with VPN.

Will check browser cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.      On bluetooth speaker first.

On bluetooth in mobile

Scan for device with which collegue want to connect

Select the device and will connect.
What according to you makes you a good candidate for customer service or technical support job? I have good experience with customers. Satisfaction of customer is necessary for me.
On a scale of 1 - 5 please rate your fluency in spoken English  4