Subject: Fw: Tech Support Candidate - Ravi Raj
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:42:24 +0000

no
________________________________
From: Ravi Raj <[email-masked]>
Sent: Friday, July 8, 2022 3:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ravi Raj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ravi Raj
E-mail  [email-masked]
Phone Number    (91) 8084818465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ss supply chain         It ADMINISTRATOR        05/07/2022      25000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.
Restart My Device
Many of problems shorted on that process
2.Make Sure the Internet Connection Works
3.Check if the Website is Down for Everybody or Just Me
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on of Bluetooth device on both Mobile& speaker then pair with devices and then connect
What according to you makes you a good candidate for customer service or technical support job? Must have a strong characteristic and spirit for good and sound customer service. He should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. He should be willing to work at odd hours at times
On a scale of 1 - 5 please rate your fluency in spoken English  4