Subject: Fw: Tech Support Candidate - Sudhakar Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:42:16 +0000

no

________________________________
From: Sudhakar Pandey <[email-masked]>
Sent: Friday, July 8, 2022 2:47 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sudhakar Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sudhakar Pandey
E-mail  [email-masked]
Phone Number    (91) 7081652477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      LUCKNOW
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
VMware, Active Directory, VPN, ITIL v4
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  28 June 2022    23308
Previous Employer 1     Startek Customer Support Executive      19 May 2022     13882
Previous Employer 2     Startek Customer Support Executive      3 Oct 2020      12413
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Look for the error on the webpage.

2. Make sure internet connection is working normally.

3. Refresh the page.

4. Make sure Cookies are enabled

5. Check for website certificates are valid.

6. Try opening website on another web browser.

7. Make sure the web browser is up to date.

8. Check if the website is down for everybody or just me by going on "https://downforeveryoneorjustme.com/"

9. Use a Ping Checker.

10. Try reaching the website from other devices- mobile, tab, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker.

2. Turn On Bluetooth on the mobile and wait for the speaker name to be shown on the scan list.

3. Click on the speaker name and pair both speaker and mobile devices.

4. Once paired/connected, enjoy music!!!!
What according to you makes you a good candidate for customer service or technical support job? 1. Logical thinking.
2. Active listener to customer needs.
3. Ability to ask necessary probing questions to get the exact problem.
4. Document the problem in easy-to-understand sentences.
4. Quickly solve the problem as per pre-defined steps.
5. Check whether the problem is solved or not.
6. Close the problem.

On a scale of 1 - 5 please rate your fluency in spoken English  4