Subject: Fw: Tech Support Candidate - Mona Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:38:52 +0000

no
________________________________
From: Mona Sharma <[email-masked]>
Sent: Friday, July 8, 2022 1:38 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mona Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mona Sharma
E-mail  [email-masked]
Phone Number    (93403) 55210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Gwalior
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the programme or web page you may be having an issue with, rather than use something that may be partially wrong.
Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the search box, then select Google Search.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      steps to connect Bluetooth speaker
1.Put the speaker in pairing mode
2.Switch on Bluetooth in mobile phone
3.Wait for the phone to connect
4.Connect and play music
What according to you makes you a good candidate for customer service or technical support job? I think it's experience. You can always have better trust in someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude. A person with a positive personality will always be a good factor in any job. Someone who sees every problem as an opportunity to improve or showcase their skills is a great addition to a company. Lastly, education. Though it is very important to some that you have at least a diploma, it doesn't necessarily mean that to others. Some companies give priority to training that is particular to the job you are applying for.
On a scale of 1 - 5 please rate your fluency in spoken English  5