Subject: Fw: Tech Support Candidate - Vikas Swarnkar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:37:14 +0000

no
________________________________
From: Vikas Swarnkar <[email-masked]>
Sent: Friday, July 8, 2022 12:18 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vikas Swarnkar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikas Swarnkar
E-mail  [email-masked]
Phone Number    (8770951985) 8770951985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
telecom
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Conneqt Business Solutions ltd  Technical Support       30 june 2022    25000
Previous Employer 1     Risenberg Infratel Pvt Ltd      Networking and Telecom Project Coordinator      28 Sep 2020     33000
Previous Employer 2     Aarambh Resourcing Solution     Project Coordinator     31 Dec 2019     24000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if you can load another website like google.com or mozilla.org
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
The connection was interrupted
The connection was reset
The connection has timed out
Click the menu button to open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Windows laptop or desktop, make sure Bluetooth is enabled by either right-clicking the Bluetooth icon in the Notifications area or going to Control Panel Hardware and Sound  Devices and Printers
What according to you makes you a good candidate for customer service or technical support job? the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get
On a scale of 1 - 5 please rate your fluency in spoken English  4