Subject: Fw: Tech Support Candidate - Yash Kubde
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:28:14 +0000

doubt but interview
________________________________
From: Yash Kubde <[email-masked]>
Sent: Friday, July 8, 2022 11:23 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Yash Kubde

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Yash Kubde
E-mail  [email-masked]
Phone Number    (460001) 9340436103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Betul M.P
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       PE      17/6/2022       20
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first reload the page to see if errors disappears. If not then I’ll start by checking if the URL is correct and then will check my Internet connection. If that’s also fine then there’s something wrong with the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First start by making sure the speaker is ready to connect/pair. Then turn the Bluetooth ON of your mobile phone and select the Bluetooth Devi ice from the list.
What according to you makes you a good candidate for customer service or technical support job? Communication skill and empathy towards customer.
Having the patience to listen the query properly to understand first. And then able to communicate the solution step by step in an easy way.
On a scale of 1 - 5 please rate your fluency in spoken English  4