Subject: Fw: Tech Support Candidate - Vishlesh Kushwah
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:26:56 +0000

interview
________________________________
From: Vishlesh Kushwah <[email-masked]>
Sent: Thursday, July 7, 2022 9:30 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishlesh Kushwah

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishlesh Kushwah
E-mail  [email-masked]
Phone Number    (91) 9200294518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 108, Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Active Directory, Manual Software Installation, Incident Management.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Service desk analyst            21000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1> First, I will check if I have access or rights to view that site on company laptop as due to privacy most of the websites are blocked by the admin.

2> If I have rights to access the website then I will check the exact error message that I am getting while accessing the website.

3> If I got proxy error then we could change the proxy via  IT Assist-> Set Proxy Tool. Most of the time it get resolved by changing proxy.

4> We could also change the browser ex. Edge/Chrome/IE. Also clear the cache and cookies of browser. Then restart the browser then check the website.

5> If all the troubleshooting did not resolve the issue then we have to route ticket to the concerned team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1> Turn on the Bluetooth of Speaker and mobile phone both.

2> On phone make bluetooth discoverable.

3> We will see the Speaker name on the bluetooth settings. Select it and pair it.

4> Device will be connected after pairing.
What according to you makes you a good candidate for customer service or technical support job? I am a good candidate for technical support job because I am a good listener and very calm person so it makes me the perfect candidate for tech support as we have to calmly listen to user query and understand the issue user is facing.

As I am working in technical support job for more than 1.5 yrs so I understand the business requirements very well and understand that we have to maintain our SLA percentage.

These qualities make be a better candidate for Technical Support Job.
On a scale of 1 - 5 please rate your fluency in spoken English  4