Subject: Fw: Tech Support Candidate - Jhilik Sur
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:25:58 +0000

no
________________________________
From: Jhilik Sur <[email-masked]>
Sent: Thursday, July 21, 2022 2:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jhilik Sur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jhilik Sur
E-mail  [email-masked]
Phone Number    (91) 8777633296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Service Desk Engineer   5th September 2022      35k-37k
Previous Employer 1     Tata consultancy services limited       Senior process executive        21st December 2021      26-29k
Previous Employer 2     Wipro limited   Process executive       15th March 2019 10k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I’ll check if my computer is connected to wifi or not. If it is connected and still getting error I will enable cookies first and again try. If it is giving me advanced option I will try to open it from advanced link. If still not opening I’ll try with different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth speaker-> Setting from phone-> click bluetooth-> turn it on-> search for available devices and connect it to specific bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? Active listening and then understanding the problem which the customer is facing will do it all
On a scale of 1 - 5 please rate your fluency in spoken English  5