Subject: Fw: Tech Support Candidate - Vandana Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:20:22 +0000

no
________________________________
From: Vandana Verma <[email-masked]>
Sent: Friday, July 22, 2022 10:05 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vandana Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vandana Verma
E-mail  [email-masked]
Phone Number    (91) 7082430540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Roshanara road, Delhi 110007
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
O365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Progressive Infovision Pvt ltd  Desktop Support Engineer        22-07-2022      21,566
Previous Employer 1     Neelkanth Polymer Pvt ltd       Mis Executive   8-01-2020       15,200
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If we get an error while entering the website link in url.
We first check for link if it is correct or not.
If it is correct then we check for internet connections and then check for proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First open bluetooth in phone then turn on Bluetooth device and after then we will check for available Bluetooth connections in phone.
Select the device we want to connect then click on connect button.
What according to you makes you a good candidate for customer service or technical support job? Our concepts should be clear so we can make user understand in better way
Listening user carefully is must and and resolve their issue as they are facing problem.
On a scale of 1 - 5 please rate your fluency in spoken English  4