Subject: Fw: Tech Support Candidate - Shailja Tiwari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:02:56 +0000

no
________________________________
From: Shailja Tiwari <[email-masked]>
Sent: Saturday, July 23, 2022 10:38 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shailja Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shailja Tiwari
E-mail  [email-masked]
Phone Number    (91) 6388695521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 61
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I don't have any idea to troubleshoot the program.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      If blutooth speaker is wirless... firstly we have to turn on blutooth in ur phone and speaker both then we should definitely check about the connectivity to the help of pairing the devices...must know about the range it's about 10 m.
What according to you makes you a good candidate for customer service or technical support job? Customer service executive or technical Support is a team of the people who solve the problems of customer which are using the products or services of that company.so you have to listen carefully what customer want to say and don't interrupt them,once they stopped you can carry on and solve the problem with a satisfactory answer to makes you a good customer service executive.
On a scale of 1 - 5 please rate your fluency in spoken English  4