Subject: Fw: Tech Support Candidate - Kundn Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 10:00:53 +0000

no
________________________________
From: Kundn Kumar <[email-masked]>
Sent: Saturday, July 23, 2022 11:01 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Kundn Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kundn Kumar
E-mail  [email-masked]
Phone Number    (122505) 7979735558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, let's figure out where the problem.
Before we can get to the troubleshooting tips, it’s important to understand what can cause a website not to load. Everything from server issues to computer users to internet service provider (ISP) issues to problems with the website itself can contribute to this frustrating phenomenon.

It can feel like a phenomenon, like some dark magic has taken over your site. But there’s nothing mysterious about unplanned website downtime. If you’re getting error messages like the ones below, it’s important to understand possible sources.

URL was not found on this server.
Website not available.
The 504 code page.
Restart My Device:
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in www.ndtv.com, then push Enter or Return.

Make sure you're able to load ndtv.com Once this loads, make sure you're able to search. Type something in the Search box, then select.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then push Enter or Return.

Site Down
If the result says that "It's not just you!", that means the site is down for everyone.

Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Steps to connect Bluetooth speaker.
2. Put the speaker in pairing mode.
3. Switch on Bluetooth on mobile phone.
4. Wait for the phone to connect.
5. Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? I have worked hard in previous jobs to develop specific and necessary soft skills for this position. I am a highly organized person, which makes me a great choice to manage an executive's calendar. I am extremely personable, so I feel confident handling phone calls and email correspondence. I am also very adaptable. If the executive has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule.
On a scale of 1 - 5 please rate your fluency in spoken English  3