Subject: Fw: Tech Support Candidate - Himanshu Yadav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 09:58:42 +0000

interview
________________________________
From: Himanshu Yadav <[email-masked]>
Sent: Saturday, July 23, 2022 11:39 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Himanshu Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Himanshu Yadav
E-mail  [email-masked]
Phone Number    (+91) 9958588810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A
Previous Employer 1     N/A
Previous Employer 2     SG Computers and Peripherals    ASM     30 April 2022   35,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)  Check whether internet is connected to the pc or not
2) try restarting the browser and see if the site can be accessed
3)  Check if the network is properly set up ok the computer.
4) if not then windows also displays troubleshooting steps.
5
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) turn Bluetooth speaker on
2) go to the Bluetooth section of my phone
3) Tap pair new device
4) select the name of my speaker
What according to you makes you a good candidate for customer service or technical support job? As per my experience i have been selling computer and Peripherals for the past 3 years. So I know the basics of computer and it's technicalities. Also as a ASM i used to give after sales support to the customer and made sure that the people obtaining our products and services have a good Sales support.
On a scale of 1 - 5 please rate your fluency in spoken English  4