Subject: Fw: Tech Support Candidate - yash jain
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 09:45:49 +0000

interview
________________________________
From: yash jain <[email-masked]>
Sent: Sunday, July 24, 2022 1:31 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - yash jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    yash jain
E-mail  [email-masked]
Phone Number    (+91) 9706280328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      JORHAT
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Paperpedia Pvt Ltd      Academic Writer 4Th May 48000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will recheck the website's address entered.
Step 2: I will check the network connectivity of the computer. To confirm whether the internet is connected or not.
Step 3: Then I will check by trying other websites to know whether the problem is on this site or other sites as well.
Step 4: I will clear all the cookies and cache from the browser and restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: First I will switch on the Bluetooth speaker.
Step 2: Then I will turn on the Bluetooth in the mobile phone from the settings app.
Step 3: I will search for Bluetooth devices nearby.
Step 4: Then I will connect to the device name of the Bluetooth speaker from the search results and pair the mobile phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? I have adequate academic experience, having completed a master's degree in computer application, as well as the skills required to solve technical problems in the customer's computer or other devices. I have good communication skills and the ability to listen carefully, which will help me solve customer problems and provide them with the necessary service.
On a scale of 1 - 5 please rate your fluency in spoken English  4