Subject: Fw: Tech Support Candidate - Md Shahnawaz Alam
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 09:44:51 +0000

no
________________________________
From: Md Shahnawaz Alam <[email-masked]>
Sent: Monday, July 25, 2022 3:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Md Shahnawaz Alam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Md Shahnawaz Alam
E-mail  [email-masked]
Phone Number    (+91) 7294858682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page

Sometimes, a website may not load correctly the first time - for a variety of reasons, it might just not work as expected. So the first thing to try is simply reloading the page.

2. Make sure JavaScript is enabled

Making sure JavaScript is enabled in your web browser is a good place to start if some websites won't load or will only load partially if you don't have JavaScript enabled.

3. Make sure Cookies are enabled

Next, check if cookies are enabled. Normally, you should only enable First-party cookies. However, if you need to, you can enable Third-party cookies as well.

4. Clear your cache and cookies

It is possible to encounter problems if the collection of cached temporary files is not in sync with the live website. By clearing your cache and cookies, you can fix this problem.

5. Make sure your web browser is up to date

The older your web browser, the more difficult it will be to access modern websites. If your web browser is not up to date, update it first.

6. Restart your web browser

If you want to get them back to a more "fresh" state, restarting them is a simple and quick solution.

7.Try a different web browser

If you are consistently experiencing problems with a website, you may want to try using a different web browser to see if it works.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: make sure your smartphone is up-to-date

Open Settings on your phone.
Tap About the phone.
Tap System updates.
Tap Update now.

Step 2: turn on Bluetooth

Open your smartphone's settings and tap Bluetooth. Make sure the switch is on. If the switch is blue, that means it's on. If the switch is gray, tap it to turn it on.

Step 3: turn on your Bluetooth speaker

Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in pairing mode. This setting is required to find your smartphone.

Step 4: Pair the Bluetooth speaker with your smartphone

Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? "Customer First" should be the mantra of any business that wants to succeed. A positive attitude, accountability and ownership, understanding Customer issues as a partner, providing proactive solutions before the Customer realizes the problem will definitely make you stand out.
On a scale of 1 - 5 please rate your fluency in spoken English  4