Subject: Tech Support Candidate - Md Shahnawaz Alam
From: Md Shahnawaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 05:42:45 -0400

Tech Support
Test

Name

Md
Shahnawaz Alam

E-mail

[email-masked]

Phone Number

(+91) 7294858682

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the page

Sometimes, a website may not load correctly the first time - for a variety of
reasons, it might just not work as expected. So the first thing to try is simply
reloading the page.

2. Make sure JavaScript is enabled

Making sure JavaScript is enabled in your web browser is a good place to start
if some websites won't load or will only load partially if you don't have
JavaScript enabled.

3. Make sure Cookies are enabled

Next, check if cookies are enabled. Normally, you should only enable First-party
cookies. However, if you need to, you can enable Third-party cookies as
well.

4. Clear your cache and cookies

It is possible to encounter problems if the collection of cached temporary files
is not in sync with the live website. By clearing your cache and cookies, you
can fix this problem.

5. Make sure your web browser is up to date

The older your web browser, the more difficult it will be to access modern
websites. If your web browser is not up to date, update it first.

6. Restart your web browser

If you want to get them back to a more "fresh" state, restarting them is a
simple and quick solution.

7.Try a different web browser

If you are consistently experiencing problems with a website, you may want to
try using a different web browser to see if it works.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1:
make sure your smartphone is up-to-date

Open Settings on your phone.

Tap About the phone.

Tap System updates.

Tap Update now.

Step 2: turn on Bluetooth

Open your smartphone's settings and tap Bluetooth. Make sure the switch is on.
If the switch is blue, that means it's on. If the switch is gray, tap it to turn
it on.

Step 3: turn on your Bluetooth speaker

Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in
pairing mode. This setting is required to find your smartphone.

Step 4: Pair the Bluetooth speaker with your smartphone

Hold your smartphone close to the speaker and wait until it appears on the
Bluetooth screen under Other devices. In most cases, the speaker's name or brand
will appear here. Tap the name and your smartphone will establish a connection
to your Bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

"Customer First" should be the mantra of any business that
wants to succeed. A positive attitude, accountability and ownership,
understanding Customer issues as a partner, providing proactive solutions before
the Customer realizes the problem will definitely make you stand
out.

On a scale of 1 - 5 please rate your fluency in
spoken English

4