Subject: Fw: Tech Support Candidate - Avnish Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 09:26:19 +0000

interview
________________________________
From: Avnish Kumar <[email-masked]>
Sent: Monday, July 25, 2022 12:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Avnish Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Avnish Kumar
E-mail  [email-masked]
Phone Number    (+91) 7546014059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bihar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A     N/A     N/A     N/A
Previous Employer 1     N/A     n/a     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Internet Connection Issue:- Due to slow internet connection Website Might not open. First of all we need to check our internet connection whether its stable or not.

2.DNS:- We need to check whether DNS is correct or not.

3.Firewall:-Sometimes it also creates issue while opening any websites so check firewall setting as per the error received.

4.Web browesr:-We need to check the setting of web browser in Advance setting.

5.Cache:- Due to heavy cache  that problem may occurs so, We  need to clear Cache for smooth browsing.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step-1 Turn on the Bluetooth of mobile phone & Bluetooth Speaker.

Step-2 Go to Bluetooth section of mobile phone and click on Scan for devices. Make sure device is discoverable.

Step-3 You will see the name of Bluetooth speaker while searching devices on your phone.

Step-4 Choose the name of speaker in the list and click on it.

Step-5 Device will be paired/connected.
What according to you makes you a good candidate for customer service or technical support job? 1. I am very passionate to solve any technical problem.

2.Curious to learn new thing.

3.Problem solving skills:-  I can easily go for the solution & I try to solve by doing research(If research is needed)

4. I go for satisfaction:- If I solve any problem, I gets satisfaction and happiness.

5.Confidence.

6. Excellent communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4