Subject: Fw: Tech Support Candidate - Deepak Thapa
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 09:25:35 +0000

no
________________________________
From: Deepak Thapa <[email-masked]>
Sent: Monday, July 25, 2022 12:28 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepak Thapa

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepak Thapa
E-mail  [email-masked]
Phone Number    (+91) 8095029041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Guwahati
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix India        Technical Support       02/2020 16000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 - Check network connection (wifi/lan) and site url.
2- Clear Browser cache and Cookies.
3- Try restarting the browser.
4- Reconnect to the network.
5- if all the above steps didn't work will try Network Reset.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1- Switch on the Speaker.
Step 2- Turn Bluetooth on your phone, On.
Step 3- Look for the speakers Bluetooth connection.
Step 4- Connect to the speaker Bluetooth network and you are good to go.
What according to you makes you a good candidate for customer service or technical support job? Understanding customers sentiment and giving them tecnical knowledge of how are we solving the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5