Subject: Trainer Candidate - Pranay Kumar Chittipolu
From: Pranay Kumar Chittipolu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 04:08:36 -0400

Tech Support
Test

Name

Pranay
Kumar Chittipolu

E-mail

[email-masked]

Phone Number

(91) 6281327587

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fidelis Corporate Solutions Pvt. Ltd

Quality Lead

Aug 15

33500

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

15days

Please briefly
describe your work experience specifically in Quality?

Handling
call Monitor on Daily Basis , Preparing weekly scorecards and monthly
scorecards.

Prepare for performance appraisal, both midyear and end of year. Review
objectives on a monthly basis.

Be pro-active in thinking about and perusing your development plan and training
needs.

Assist with training of new starters as and when required.

Assisting with projects and new initiatives as and when required by the manager.

Directly interact with the client and Team handling.

Very strong customer service skills and a background of delivering premium
value. Strong thought leadership

and high levels of analytical skills

Strong leadership skills and ability to motivate others, with strong
collaboration skills

Strong written and verbal communication skills, including effective presentation
skills to multiple levels of

management.

Handling Escalation

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

At my previous job as a Quality Lead,I was working on a Friday
afternoon. My manager had to leave the office early for a personal emergency and
wouldn't be back until Monday morning. I received a call from a client who
wanted to know the status of their project and if they could submit a few
last-minute changes. I informed the client that while I wasn't responsible for
making large-scale decisions like that, I could update them on their project's
status.

I had the construction team postpone any work that they had planned to perform
over the weekend, and I informed the client that no work would continue until
they could speak with my manager on Monday morning. Before leaving the office
for the weekend, I left my manager a detailed note that explained the situation
and requested that they call the client back as soon as possible. When my
manager returned to the office, they were very grateful for my initiative
because the changes were significant enough to require a temporary pause on the
Team work.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually.

Great customer service reps will get it solved immediately, doing everything
they can to remedy the problem at hand

What according to
you makes you a good candidate for this position?

According
to my capable of delivering excellent results.

Me possess skills that are unique, and likely unteachable, which makes you an
above average candidate.

On a scale of 1 - 5 please rate your
fluency in spoken English

5