Subject: Tech Support Candidate - Paritosh dixit
From: Paritosh dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 03:50:28 -0400

Tech Support
Test

Name

Paritosh
dixit

E-mail

[email-masked]

Phone Number

(+91) 8707230127

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

vijay nagar, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

tdk

rewari

saturday

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Before we
can get to the troubleshooting tips, it’s important to understand what can
cause a website not to load. Everything from server issues to computer users to
internet service provider (ISP) issues to problems with the website itself can
contribute to this frustrating phenomenon.

It can feel like a phenomenon, like some dark magic has taken over your site.
But there’s nothing mysterious about unplanned website downtime. If you’re
getting error messages like the ones below, it’s important to understand
possible sources.

URL was not found on this server.

Website not available.

The 504 code page.

Sometimes you get one of the above messages or the website only partially loads
and then hangs. When it comes to server problems, the most common causes are
issues with an operating system or network, or a physical machine somewhere in
the chain of data transmission loses power.

With over 1.3 billion websites on the internet, the comforting thought is
you’re not alone. Every site experiences downtime at some point.

Use a website down checker

Use a ping checker

Run step-by-step diagnostics

Conduct a Traceroute

Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

make sure
Bluetooth is enabled by either right-clicking the Bluetooth icon in the
Notifications area or going to Control Panel > Hardware and Sound >
Devices and Printers.

What according to you makes you a
good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too. Second is attitude,
a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company. Lastly, education, though it is very
important to some that you finished at least a diploma it doesn't necessarily to
others. Some companies gives priority to trainings that are particular to the
job you are applying.

On a scale of 1 - 5 please rate your
fluency in spoken English

5