Subject: Tech Support Candidate - Deepak Thapa
From: Deepak Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 02:58:25 -0400

Tech Support
Test

Name

Deepak
Thapa

E-mail

[email-masked]

Phone Number

(+91) 8095029041

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Guwahati

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix India

Technical
Support

02/2020

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 - Check network connection (wifi/lan) and site
url.

2- Clear Browser cache and Cookies.

3- Try restarting the browser.

4- Reconnect to the network.

5- if all the above steps didn't work will try Network Reset.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on the Speaker.

Step 2- Turn Bluetooth on your phone, On.

Step 3- Look for the speakers Bluetooth connection.

Step 4- Connect to the speaker Bluetooth network and you are good to
go.

What according to you makes you a good candidate
for customer service or technical support job?

Understanding customers sentiment and giving them tecnical
knowledge of how are we solving the issue.

On a scale of 1 - 5
please rate your fluency in spoken English

5