Subject: Tech Support Candidate - Avnish Kumar
From: Avnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 02:47:18 -0400

Tech Support
Test

Name

Avnish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7546014059

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bihar

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

N/A

n/a

N/A

N/A

Previous
Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Internet Connection Issue:- Due to slow
internet connection Website Might not open. First of all we need to check our
internet connection whether its stable or not.

2.DNS:- We need to check whether DNS is correct or not.

3.Firewall:-Sometimes it also creates issue while opening any websites so check
firewall setting as per the error received.

4.Web browesr:-We need to check the setting of web browser in Advance
setting.

5.Cache:- Due to heavy cache  that problem may occurs so, We  need to clear
Cache for smooth browsing.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step-1 Turn
on the Bluetooth of mobile phone & Bluetooth Speaker.

Step-2 Go to Bluetooth section of mobile phone and click on Scan for devices.
Make sure device is discoverable.

Step-3 You will see the name of Bluetooth speaker while searching devices on
your phone.

Step-4 Choose the name of speaker in the list and click on it.

Step-5 Device will be paired/connected.

What according to
you makes you a good candidate for customer service or technical support
job?

1. I am very passionate to solve any technical problem.

2.Curious to learn new thing.

3.Problem solving skills:-  I can easily go for the solution & I try to
solve by doing research(If research is needed)

4. I go for satisfaction:- If I solve any problem, I gets satisfaction and
happiness.

5.Confidence.

6. Excellent communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4