Subject: Tech Support Candidate - Srijan Singh Dixit
From: Srijan Singh Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:59:12 -0400

Tech Support
Test

Name

Srijan
Singh Dixit

E-mail

[email-masked]

Phone Number

(91) 9625228109

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Speakers &
Audio
Troubleshooting

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Niti Technologies India Software

Frontend Developer

15July

17000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
check the internet connection is proper or not ,if it is proper connected than I
go to another step.

1- Click on wifi symbol and open network & internet setting.

2- Than click on wi-fi section ,than click on network and sharing center.

3- Than click on wi-fi(wi-fi name),after that click on "Properties".

4- After that click on IPV4 than click on properties.

5- Than select the "Use the following DNS server addresses.

6- After that put DNS server

Preferred DNS server  8.8.8.8

Alternate DNS server  0.0.4.4

7-   Than check in "Validate settings upon exit" and press on "OK"

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Turn on Bluetooth  in mobile and power on
bluetooth speaker.

2-  Open bluetooth  and than scan for new device in mobile .

3- After scanning select the device name (speaker) and make pairing .

NOTE-- (In some devices we have to press volume + button or power button for
10 seconds to make a pair.If device has latest version of bluetooth than it
connect easily from only Mobile.)

4- After that speaker is connected with mobile .

What according to
you makes you a good candidate for customer service or technical support
job?

I understand technical support is a role that requires the
ability to manage lots of tasks concurrently, the ability to demonstrate
exceptional communication and problem solving skills.

"I am fully committed, knowledgeable and confident employee who possesses the
necessary skills, qualities , and experience  to meet the demands of the job
description."

If you hire me within this technical support position , I will  quikly get uo
to speed in the role and start contributing to the team's objectives so that you
immediately see the positive return on you7r investment .

On a
scale of 1 - 5 please rate your fluency in spoken English

4