Subject: Tech Support Candidate - Bidyut Bikash Dutta
From: Bidyut Bikash Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:56:29 -0400

Tech Support
Test

Name

Bidyut
Bikash Dutta

E-mail

[email-masked]

Phone Number

(91) 9101153155

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jorhat Assam

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sysnet global technologies pvt ltd

Resident Engineer

NA

17000

Previous Employer 1

Avid Communication

Field Engineer

10000

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

At first
I will check the network connection, that after I will check the URL, wheather
it is correct or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
bluetooth in both devices

2. Put the speaker in pairing mode

3. Wait for the phone to connect

4. Connect and play music.

What according to you makes you a
good candidate for customer service or technical support job?

Try to resolve the customer's issue as soon as
possible.

On a scale of 1 - 5 please rate your fluency in
spoken English

4