Subject: Tech Support Candidate - Tanya Joshi
From: Tanya Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:42:10 -0400

Tech Support
Test

Name

Tanya
Joshi

E-mail

[email-masked]

Phone Number

(91) 8527383227

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohini new delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Linux
Networking - basic
Networking -
advance
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Wipro

Wipro

21000

Previous Employer 1

Teleperformance

Teleperformance

Teleperformance

27000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1) First, try and rebooting
your computer. ...

2) Check for malware, viruses, and spyware. ..

3) .Try a different home page. ..

4) .Clear all cached data. ...

5) If all else fails, try returning your browser to default settings through
Internet Options.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) swipe
down from the top of the screen.

2) Touch and hold Bluetooth .

3) Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4) Tap the name of the Bluetooth device you want to pair with your device.

5) Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

1) Good communication skills

2) Technical skills .

On a scale of 1 - 5 please rate your
fluency in spoken English

5