Subject: Tech Support Candidate - Tanya Joshi
From: Tanya Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 01:32:10 -0400

Tech Support
Test

Name

Tanya
Joshi

E-mail

[email-masked]

Phone Number

(91) 8527383227

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohini new delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Technical Engineer

27 Oct 2020

23000

Previous Employer 1

Teleperformance

Technical
Engineer

13 Dec 2021

27000

Previous Employer 2

Na

Na

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) First, try and rebooting your computer.

2) ..Check for malware, viruses, and spyware. ...

3) Try a different home page. ..

4) .Clear all cached data.

5) If all else fails, try returning your browser to default settings through
Internet Options

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) Swipe
down from the top of the screen.

2) Touch and hold Bluetooth

3)  .Tap Pair new device.

4) If you don't find Pair new device, check under "Available devices" or tap
More. Refresh.

5) Tap the name of the Bluetooth device you want to pair with your device.Follow
any on-screen instructions

What according to you makes you a
good candidate for customer service or technical support job?

1) Good Communication skills

2) And technical skills .

On a scale of 1 - 5 please rate your
fluency in spoken English

5