Subject: Trainer Candidate - Mohit Bharade
From: Mohit Bharade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jul 2022 17:56:24 -0400

Tech Support
Test

Name

Mohit
Bharade

E-mail

[email-masked]

Phone Number

(91) 7879754139

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

indore

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vihan Enterprises

Operation Manager

07-07-2022

41000

Previous Employer 1

Taskus

Team Leader

01-02-2022

30000

Previous Employer 2

Teleperformance

Floor
suport

31-12-2020

17500

If Selected, how much
time do you need to join?

1

Please briefly
describe your work experience specifically in Quality?

I started
my career with Amazon as a customer care specialist then my company got rundown,
and then I join Teleperformance as a  content moderator, after 9 months they
promoted me as floor support and my work to manage all reports including the
shrinkage and the SLA, after that, I join TaskUs as a team leader there I work
with the server process like badger, Tinder and Doordesh, and along with this I
did My six sigma Green and Black belt, and A2 in french, After that, I join with
my experience and education I join Vihan enterprises as an operation manager in
sales it a sales profile for airtel broadband and sim, then airtel close his DSA
and company got close so I am looking for new job opportunities.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

When I join Vihan enterprises, I belong to the Customer
service industry and it is a pure sales profile so I have to learn a lot of
things, like how to sell and the tools, the KPIs are different from customer
service.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The first
thing is Don't forget that some things count more than other things, like your
way to interact with customers, you are able to help them or not is a different
thing but first, think that if I were in your shoes how would I feel, and I
believe this line is the defence between good and great customer
service

What according to you makes you a good candidate
for this position?

I used to be in different sectors and have done a
lot of jobs so I have real ground experience of this that how most of the
sectors work and how to create and achieve goals.

On a scale of 1 - 5
please rate your fluency in spoken English

4