Subject: Trainer Candidate - Vivek Singh Vivek
From: Vivek Singh Vivek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jul 2022 13:56:58 -0400

Tech Support
Test

Name

Vivek Singh
Vivek

E-mail

[email-masked]

Phone Number

(201308) 9837351134

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

OLA cars

Technical Quality Executive

29 June 2022

32503

Previous Employer 1

SEPL INDIA PVT LTD

GET

26oct2021

25000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

In OLA
cars I worked at Technical Quality Executive at yard where I was check the cars
while going out for test drive and return back , if I found issues in cars then
I make the report of issues and forwarded to workshop for
repairing.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once a while one of my Quality team member, By mistake hit the
car in to another car on 10km/hr speed while checking out the car for going out
for test drive . Then I was informed to upper management and said that this
incident happened by mistake and requested for not terminating that member. Then
I was make a report of incident and forwarded both of cars to workshop for
repairing and aware the whole team to be careful for such conditions and improve
some quality check process system chain like - press brake while ignition the
engine and strictly said don't release hand brake of car till to accelerating
the car.

These types of some problem faced by quality team in automobile pre owned cars
dealing

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service will get the problem solved eventually but Great customer
service will get it solved immediately doing everything and it's going under
expectations

What according to you makes you a good candidate
for this position?

I think I am very flexible and adaptive to
learning new things . I am sure I will be able to contribute something capable
to growth of the company.

On a scale of 1 - 5 please rate your
fluency in spoken English

4