Subject: Trainer Candidate - Himanshi sharma
From: Himanshi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 23:22:16 -0400

Tech Support
Test

Name

Himanshi
sharma

E-mail

[email-masked]

Phone Number

(110080) 8076693167

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Devli khanpur south delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mattsen Kumar LLC Pvt Ltd

Technical Quality consultant

As per
notice period

26k

Previous Employer 1

Excitel Broadband Services

Technical Support executive

July 2021

14k

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
one year experience in quality. I am working in HP process..We audit the calls
of US, Canadian, Concentric and sitel agents. Basically, we audit the technical
calls of inbound agents.

It's a voice process.My job role is audit L-1 agents call and sharing them their
feedbacks. Also doing team calibration for checking errors. Apart from this I
have also worked with 2 different HP project.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Difficulty and uncertainty vary from person to person. I
consider myself to be a problem solver, and always follow a positive mindset in
a tough situation. Although, I have not faced any such situation till now, yet,
I remember, an instance from my training days., I accidentally switched off the
entire generator system, leading to a production halt of 30 minutes. Being a
responsible person, this was really embarrassing and tough for me to handle such
a difficult situation.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you order something and you get it
as per the expectations. Great customer service is when it goes beyond
expectations.

What according to you makes you a good candidate
for this position?

I'm confident that I can bring this type of
success to this position. I am confident that I am a good fit for this position
for several reasons, but most specifically because of my dedication to going
above and beyond in a job. I am committed to learning any new skills on my own
to succeed in this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

4