Subject: Tech Support Candidate - Lakshay Malhotra
From: Lakshay Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 14:17:36 -0400

Tech Support
Test

Name

Lakshay
Malhotra

E-mail

[email-masked]

Phone Number

(091) 8851051205

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nil

Nil

Nil

Nil

Previous Employer 1

Nil

Nil

Nil

Nil

Previous
Employer 2

Nil

Nil

Nil

Nil

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

Make Sure the Internet Connection Works

Check if the Website is Down for Everybody or Just Me

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.Make sure Bluetooth is turned on.Touch and hold
Bluetooth .In the list of paired devices, tap a paired but unconnected
device.When your phone and the Bluetooth device are connected, the device shows
as "Connected."

What according to you makes you a
good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too. Second is attitude,
a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company. Lastly, education, though it is very
important to some that you finished at least a diploma it doesn't necessarily to
others. Some companies gives priority to trainings that are particular to the
job you are applying.

On a scale of 1 - 5 please rate your
fluency in spoken English

4