Subject: Tech Support Candidate - Utkarsh Sharma
From: Utkarsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 13:52:47 -0400

Tech Support
Test

Name

Utkarsh
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8168389650

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Karnal Haryana

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Developer Intern

23000

Previous
Employer 1

Assistant Merchant

28-02-22

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

My first would be to check the error code which
is displaying on screen , by doing this I can deduce whether problem is from my
end or web site which I am trying to access is down for some reason, if that is
the case I will try to reach out to website administrator  . And if the problem
is from my end I will first check my net connection , there might be some
problem with my LAN cable or some how my WIFI may not be connected and still if
I am offline will connect my internet service provider .

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on the Bluetooth spiker, and make sure it is in paring
mode.

2.Go to Bluetooth settings on setting app of the mobile phone.

3.Turn on the Bluetooth.(for already paired devise just select the devise from
the list below and click on connect)

4.(For new devise) Click on show nearby devise and choose your speaker from your
the list and click on pair/connect .

What according to
you makes you a good candidate for customer service or technical support
job?

I have good communication skills and major part of my job for
last year and half is to communicate with foreign and domestic clints .

I have a B-tech degree and I fully understand the working of all the tech
product around .

On a scale of 1 - 5 please rate your
fluency in spoken English

5