Subject: Trainer Candidate - Avibhav Anand
From: Avibhav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 09:46:51 -0400

Tech Support
Test

Name

Avibhav
Anand

E-mail

[email-masked]

Phone Number

(+91) 7318000370

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Absolute localkorner llp

QA tester

working

36500

Previous Employer 1

Future retail limited

Executive

14/05/2018

18500

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I am
working As a QA tester at Absolute Localkorner LLP since May 2018. My main job
is to Test the software as per customer requirement along with proper Test
scenario and test cases .

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As per my previous experience proper interaction and clear cut
communication plays a key role in our Service industry. Because many of the
issue is happened only through miss communication or not understanding the
business need as per customers point of view.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reflects the working criteria
of a team while great customer service experience is feel by the customer as
well as service provider too.

Good customer service creates the mouth publicity of services through customers
while great customer service creates the bonding bitween customer and service
person .

What according to you makes you a good candidate
for this position?

Becasue of  i am the person who is responsible
for smooth functioning during customers checkout where a lot of issue raises by
the customers and same time we resove the issue as per customers requirement ,
also i am on floor always identify our customers needs through  some open
questiona. After thatshow him the best option as per his requirment.

On a scale of 1 - 5 please rate your fluency in
spoken English

4