Subject: Trainer Candidate - Manthan Tyagi Man the
From: Manthan Tyagi Man the <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 05:42:35 -0400

Tech Support
Test

Name

Manthan
Tyagi Man the

E-mail

[email-masked]

Phone Number

(+91) 9758349288

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IKIO lighting

Senior Engineer Quality

NA

33000

Previous Employer 1

Signify India

Warranty
Management Officer

15 June 2022

27000

Previous
Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

I have
almost 4 years of experience in the customer service department and currently, I
am working in the Quality department in which I am responsible for IQC as well
as OQC. Working with Signify India (Previously known as Philips Lighting) I have
gained experience in customer interaction and solving problems with expertise
and satisfying the customers as per their requirements.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

While working in the customer service department a person
should be able to understand the customer's requirements first, they should
understand what customers exactly need and then give them a solution as per the
requirement, There was a case in our company when one customer was talking in a
very unprofessional way and abusing our team members at that time that case was
appointed to me, when I talked to the customer he told me that his complaint
wasn't entertained since last month and that's why he was rude. On the behalf of
the company, I apologize to him and e-mail him an apology mail and ensure him
that his complaint would be closed the very next day then he was ready for it
and was ready for the replacement and close the complaint, after that I suggest
to my manager that we should keep a daily complaint tracker to track and close
all the complaints within our TAT.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

• Good customer service is when your customer is
fully satisfied.

• When your customer appreciates your actions and plans.

• When you understand the customer requirements.

• When you can develop a professional relationship with your
customer.

What according to you makes you a good candidate
for this position?

As I have experience in the customer service
department for almost 4 years and capabilities to cope in both good and bad
situations and handling customers with a good and professional attitude that's
why I think I would be a good candidate for this position.

On a
scale of 1 - 5 please rate your fluency in spoken English

5