Subject: Trainer Candidate - Ameet Mohapatra
From: Ameet Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 04:23:01 -0400

Tech Support
Test

Name

Ameet
Mohapatra

E-mail

[email-masked]

Phone Number

(91) 9873289898

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Techmahindra

Senior Quality Analyst

52

Previous
Employer 1

Concentrix

Quality shift lead

Feb 2019

40

Previous Employer 2

Hero Bpo

Quality Analyst

Aug
2017

33

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Quality
Assurance, Master Calibrator, RTR, Drive new projects as per the Client
requirements

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In a situation where the team was struggling with FCR &
repeat. Due to high volume,  outbound were supposed to wrap up early which
resulted in repeat as complete information was not shared. Complete floor was
trained on FCR however to stop abandon few things were missed

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good service is meeting the
customers concern, great customer service is going a extra mile to give customer
delight

What according to you makes you a good candidate
for this position?

I am proactive, forecasting possibilities &
having a plan to deal with it is my daily task.Good on follow ups which make
life easy . Client interface,  coordinator between ops & Client as a master
calibrator

On a scale of 1 - 5 please rate your fluency in
spoken English

5