Subject: Trainer Candidate - chhavi sharma
From: chhavi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 03:23:54 -0400

Tech Support
Test

Name

chhavi
sharma

E-mail

[email-masked]

Phone Number

(201305) 9410081402

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

greater noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

kotak mahindra bank ltd

teller authoriser

currently
working

38566

Previous Employer 1

icici securities
limited

seniour sales manager

29/12/2017

29106

Previous Employer 2

If Selected, how much time do you need
to join?

after 3 months

Please briefly
describe your work experience specifically in Quality?

i am
working as service delivery officer so i am handing customer service part in
additon to provide customer resoltuion efficiently and effectively.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

mostly the leader has to bring change in collaboration with
all the team members.

good working environment and passion to work can only bring change
.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
service is when you resolved all customer queries and customer is pacified .

Great customer service is when you pacified customer along with some service
benefits for which your role is all about like some addition to revenue for
company as well.

What according to you makes you a
good candidate for this position?

i am determined for my role
and i work for profit oriented company and i beleive that revenue generation is
everywhere important and one has to drive for customer service along with some
revenue generation also

On a scale of 1 - 5 please rate your
fluency in spoken English

4