Subject: Tech Support Candidate - Himanshu Yadav
From: Himanshu Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 02:09:16 -0400

Tech Support
Test

Name

Himanshu
Yadav

E-mail

[email-masked]

Phone Number

(+91) 9958588810

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

N/A

Previous
Employer 2

SG Computers and Peripherals

ASM

30 April 2022

35,500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1)  Check whether internet is connected to the
pc or not

2) try restarting the browser and see if the site can be accessed

3)  Check if the network is properly set up ok the computer.

4) if not then windows also displays troubleshooting steps.

5

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) turn Bluetooth speaker on

2) go to the Bluetooth section of my phone

3) Tap pair new device

4) select the name of my speaker

What according to
you makes you a good candidate for customer service or technical support
job?

As per my experience i have been selling computer and
Peripherals for the past 3 years. So I know the basics of computer and it's
technicalities. Also as a ASM i used to give after sales support to the customer
and made sure that the people obtaining our products and services have a good
Sales support.

On a scale of 1 - 5 please rate your fluency in
spoken English

4