Subject: Tech Support Candidate - Kundn Kumar
From: Kundn Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 01:31:20 -0400

Tech Support
Test

Name

Kundn
Kumar

E-mail

[email-masked]

Phone Number

(122505) 7979735558

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem.

Before we can get to the troubleshooting tips, it’s important to understand
what can cause a website not to load. Everything from server issues to computer
users to internet service provider (ISP) issues to problems with the website
itself can contribute to this frustrating phenomenon.

It can feel like a phenomenon, like some dark magic has taken over your site.
But there’s nothing mysterious about unplanned website downtime. If you’re
getting error messages like the ones below, it’s important to understand
possible sources.

URL was not found on this server.

Website not available.

The 504 code page.

Restart My Device:

Many basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in www.ndtv.com, then
push Enter or Return.

Make sure you're able to load ndtv.com Once this loads, make sure you're able to
search. Type something in the Search box, then select.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

Check if the Website is Down for Everybody or Just Me

It's a good idea to test if the site you're trying to access is down for
everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for
Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then
push Enter or Return.

Site Down

If the result says that "It's not just you!", that means the site is down for
everyone.

Site Up

If the result says that "It's just you.", that means there's a problem with the
connection between your computer and the site, but other people can get to the
site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Steps to connect Bluetooth speaker.

2. Put the speaker in pairing mode.

3. Switch on Bluetooth on mobile phone.

4. Wait for the phone to connect.

5. Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

I have worked hard in previous jobs to develop specific and
necessary soft skills for this position. I am a highly organized person, which
makes me a great choice to manage an executive's calendar. I am extremely
personable, so I feel confident handling phone calls and email correspondence. I
am also very adaptable. If the executive has a sudden change of plans, I will
quickly and confidently handle all the updates to their schedule.

On a
scale of 1 - 5 please rate your fluency in spoken English

3